On the separate offer page, in the availability column is displayed actual info about availability a server with instant activation.

Number 0 in this column near the desired server model means that the server is in half ready status. It means that the server is installed in rack, connected to the network and waits for its owner (you).

Activation of these servers usually takes up to 1 hour. This time is required for an OS to be installed. With all models of VPS / VDS in Germany and Netherlands it works by the same way.

You also might want to order a server that is currently not in stock or a unique configured server. In this case your server Setup will take form 24 hours to 7 business days.

Ask our online consultants for more detailed information about not-in-stock server setup.

VPS and VDS are not suitable for Gaming projects. In this case you need a Dedicated Server with at least 2GB RAM.

Check out our actual offers for Dedicated Servers. There are prices per month of a server and channels lease. Also take into account that a lot of Gaming servers are implied to run under Windows, not Linux. Windows Server 2008 is an extra - prices for Windows Server 2008 repesented in Dedicated Server order form.

In other words you slould be ready to spend 80-100 USD monthly to run a Geaming server at Coretek.

We offer server Without administrative support. Thus we imply that we are responsible for the following issues only:

• Solving Network accessibility problems;
• Solving hardware problems of our datacenter equipment including the server we offer;
• Detailed customer advices about possible ways of solving of a problems when they appear;
• Collecting and analysis of an information from our customers and immediate decision making for an appeared problem solving in assistance with a technician on duty.

Any data that violates a copyrights, contains threats, trade secrets or covered by NDA, advertising spam any any other of it kinds, and any forms of disrespect of and infringement on anyones privacy. Any kinds of malware also is Not allowed on our server.

There is no a universal DDoS protection around whole our galaxy. Except that complete disconnect from internet :).

We have no special means that could be able to protect a server form this (and other) kind of attack. All servers are connected via main router directly to the global network. Our Datacenter does not filter the traffic.

At the same time our customers are welcome to ask our experts for an advice. Usually low and medium intensive DDoS could be fight off via some extra server administration.

Windows Server 2008 RC2 Standard with a necessary number of terminal licenses (for connecting multiple users at the same time) usually order for a virtual office. Further setup a customer does on his own - we are responsible for initial OS installation only.

Linux - Centos 5 (i386 for servers with less than 4GB RAM, or x64 for servers with more than 4GB RAM) usually order for website hosting. In order to make account management easy we offer include cPanel or ISPManager in you order. Our experts will install a Control panel once and for free.

All necessary software could be found in the order form of each Dedicated server model.

Gaming servers could run under Windows Server 2008 as well as CentOS / Debian (Linux systems). Which one OS suits your project by the best way depends on the certain versions of a Gaming server software you need.

We will not give an advice about a Gaming server software as well as will not help to setup such a soft.

There are the following reasons:

1. Support means team work. Thus a problem might be solved by more than one exprt. That's why these guys need to have access to full customer interaction history, detailed problem description and status of a steps that already been taken to solve it;
2. Sending passwords and other access data via messengers is not a good nor secure idea. Besides that it is hard to identify a user within an online messenger interaction. Tickets created from a user account provide us complete and detailed information about customer and his active services.

On a Windows server

Connect a server with Windows 2008 running on it possible using "Remote Desktop Connection" utility - RDP. Managing remote Windows 2008 server is very similar to the same process on you local Windows PC.

On a Linux server

Servers running Linux (Centos, Debian) could be connected via SSH protocol (putty.exe utility for Windows). Linux servers could be managed via terminal. Also you can add IP-KVM to any ordered server. (Learn more about KVM access here).

In this case you will have 6 hours to remove problem causing content (or deleting a malware, reconfiguring services so that they stop causing the problems that imply such an abuses).

After these 6 hours we will block problem IP and wait for customer requst and actions intended to resolve the trouble.

We provide external control panel for each ordered server. There you can manage you server resources.

The panel is here http://hyperserver.ru and includes the following options:

1. View traffic usage per month;
2. Server hardware Reset;
3. Block and unblock the server assigned IPs;
4. Automatic server RESCUE mode boot - from Linux Live DVD with network support. Further HDD mount will allow to solve a server problems manually. Also you can reinstall an OS on your own - SSH console command: newimageman will start OS Setup Wizard.

Our staff, includin technical support team, aimed to communicate with our customers, but not to thechnical maintenance of a hardware devices.

In a case of a problem with a server, our support team anlyzes customer requests (tickets) and make immediately a decision that allows to minimize the server downtime.

Detailed instructions for problem solving are sent to a technician on duty in our datacenter and to the customer (in case when customer migth solve the problem on his/her own).

So our staff has no physical access to our customer servers

Minimal lease period of any our product or service is at least one month. So making at least minimal possible payment for a server lease you will get this server for a period of one month guaranteed. However, in cases of swaping a server to more powerful one, we refund your account for 50% of unused amount from those money that have been paid for a first server bought from us.

No.

Prohibited, the same as everywhere around EU